Four doorways, one inbox
Your website chat, WhatsApp, Instagram DMs and Facebook Messenger all land in the same place. You stop checking four apps and nothing falls between them.
All services
Chat
AI Chatbot
Four inboxes, one brain. Every typed enquiry answered in seconds and written down, wherever it came from.
Book a callRuns every day in the background
Why it matters
Enquiries stopped arriving by phone alone. They come through the website at 9pm, as an Instagram DM on Sunday, as a WhatsApp while you are on a job. Four apps, four notification badges, and the one you miss is the one that was ready to book. Most people do not chase you — they just go quiet, and you never learn it happened.
23% vs 77%
Only 23% of people would try a business again after no response. 77% of business owners think they would.
Moneypenny, 5,001 UK consumers, 2026 — vendor-run90%
of UK online adults used WhatsApp last year — the highest daily reach of any app in the country.
Ofcom Online Nation 2025, the UK regulator1%
of Britons name a chatbot as their preferred way to contact a business. That is exactly why a person is one tap away — people do not want to talk to AI, they want to not be ignored.
YouGovFigures from published industry research, not our own measurements. Each one is attributed above.
What you get
Included as standard
Answered in seconds, at any hour
Sunday evening, bank holiday, the middle of a job. When someone messages you they get a real answer straight away, not a read receipt.
Books into the same diary
The same booking engine the phone uses. A message at 11pm becomes an appointment at 11pm, not a note to ring them back.
Asks what you would ask
What is it, how urgent, have they been before, which practitioner. The answers arrive with the enquiry, so whoever picks it up is not starting cold.
A person, one tap away
It hands over the moment a conversation needs judgement, with the whole thread attached. This is a feature, not a fallback — most people want to know a human is reachable.
Instagram comments become conversations
Someone comments on a post asking what you charge; it answers once, privately, and moves them into DMs where a booking can happen. One automated reply per comment is all Meta permits, so it opens the door rather than chasing anyone through it.
One thread per customer
They message on Instagram in March and WhatsApp in June, and it is the same conversation with the same history — not two strangers.
Says it is AI, and stays out of clinical detail
It tells people what it is, refuses to take symptoms or medical detail, and routes anything sensitive to your team. For clinics and care homes that is a requirement, not a nicety.
How it works
Four steps, in order
- 01
We connect the channels you actually use
Website widget, WhatsApp Business, Facebook Page and Instagram. You do not need all four — most practices start with the website and WhatsApp, because that is where the volume is.
- 02
We teach it your business, and only your business
Your services, prices, opening hours, the questions you get weekly, and the subjects it must never touch. It answers about you, not about anything and everything — that is both better for you and required by WhatsApp’s own rules.
- 03
It goes live with a human always reachable
You set what it handles alone, what it hands over, and who it hands over to. Nothing client-facing goes live before you have read it.
- 04
Every conversation lands in the portal
Searchable, attributable, exportable. You can see what was asked, what was answered, and what it turned into.
Straight answers
What it will not do
Platform rules and regulation put real edges on this. Better you read them here than find them after signing.
- It replies to people who message you. On WhatsApp a business can only start a conversation with someone who has opted in, and only with a template Meta has approved. On Instagram and Messenger the person has to message first. No software changes that.
- On WhatsApp there is a 24-hour window after someone messages in which it can answer freely. After that, only a pre-approved template may be sent — or a person can reply. On Instagram and Messenger, follow-up outside that window has to come from a human.
- Google Business Profile chat is not a channel. Google retired it in July 2024, so nobody can offer it.
- It is not a triage tool. It will not assess symptoms, advise on medication, or decide urgency — for a clinic that is both a safety line and a regulatory one.
- Reminders cannot run on Instagram at all — Meta provides no compliant route. They go by WhatsApp template, text or email instead.
- It cannot take a card number in the chat. Card rules forbid it, so it sends a secure payment link instead.
- Meta charges per message on WhatsApp. Volume is part of the pricing conversation rather than something we pretend is free.
Who it’s for
- Practices getting Instagram enquiries they see two days later
- Anyone juggling four apps and a phone
- Businesses whose enquiries arrive at 9pm and on Sundays
- Teams who want messages answered without answering them
Start with one, or take the lot
Most practices start with the phone, because that is where the money is being lost, and add the rest once they trust it.
Book a call