Answers straight away
Day, night, weekends, bank holidays. There is no queue and no hold music, because there is no one waiting to become free.
All services
Voice
AI Receptionist
A voice that answers the calls you can’t and finishes the job — the booking is in your diary before they hang up.
Book a callRuns every day in the background
Why it matters
The calls you miss are not spread evenly. They land while you are with a client, on the other line, or closed — exactly when someone has decided to book and wants it done now. And a call that ends in “we will ring you back to confirm” is a call you can still lose. Voicemail holds nobody.
42 hours
was the average time it took the companies that responded at all to follow up a web enquiry, across an audit of 2,241 firms. 23% never did.
Harvard Business Review, Oldroyd, McElheran & Elkington, 2011 — web enquiries at US companies70%
of people go with whoever replies first. Only 23% would try a business again after no response — though 77% of owners assume they would.
Moneypenny survey of 5,001 UK consumers, 2026 — run by a company selling call answering~34%
average fall in missed appointments when reminders are sent, across peer-reviewed studies of outpatient clinics.
Hasvold & Wootton, systematic review, Journal of Telemedicine and Telecare, 2011 — hospital outpatients, a relative reduction; not salons or tradesFigures from published industry research, not our own measurements. Each one is attributed above.
What you get
Included as standard
Understands what they want
Not a phone tree. It listens, works out whether this is a booking, a question, a reschedule or a complaint, and handles it accordingly.
Takes the details properly
Name, number, what they are calling about, spelled and confirmed back — so the note you read afterwards is one you can act on.
Books them on the call
Availability checked and the slot held while they are still on the phone. No callback, no “let me check and get back to you”, and no gap in which they ring somebody else.
Into the diary you already use
It writes to your existing calendar or practice software. You do not move systems and your team does not learn a new one.
Confirmations and reminders
Sent automatically, at the intervals you choose, by text or email. Reminders are the best-evidenced part of this whole page — though in one review a staff member phoning still edged out the automated version, so this buys you consistency rather than a better result.
Reschedules and cancellations
Handled on the phone, and the freed slot goes back into availability straight away rather than sitting empty for a fortnight.
Knows when to pass it over
Anything clinical, sensitive or unusual goes to a human. You set where that line sits; it does not guess.
How it works
Four steps, in order
- 01
We listen to how you answer now
Your greeting, your services, your prices, the questions you get every week, and the things you never want an AI to answer. We map your real availability at the same time — room, chair, practitioner, appointment length, the slots you keep back.
- 02
We build the agent on your number
It uses your words, not a script we wrote for someone else, and it connects to the diary you already keep. You hear it and change anything that does not sound like you.
- 03
It goes live behind your existing phone
It picks up when you cannot — after a set number of rings, out of hours, or every call. Your number does not change, and from that point a call can become a booking without anyone typing it in.
- 04
You read the day back in the portal
Every call with a transcript, an outcome and a recording, and every booking it made. Nothing disappears into a black box.
Who it’s for
- Practices where the phone rings while you are hands-on with a client
- Anyone closing at 5pm whose callers are deciding at 8pm
- Front desks that are one person, and that person takes lunch
- Diaries where an empty slot cannot be resold at short notice
Start with one, or take the lot
Most practices start with the phone, because that is where the money is being lost, and add the rest once they trust it.
Book a call