Asked at the right moment
The request goes out on the back of the appointment, while it is fresh, rather than whenever the admin pile gets cleared.
Asking every client, at the moment they are most likely to answer, instead of whenever someone remembers.
Most practices have a handful of reviews and a lot of satisfied clients. The gap is not the service — it is that nobody asks, and when they do it is three days late and by memory.
of consumers read reviews before choosing a local business.
Local consumer review research, 2026use Google specifically to read them and judge a business.
Local consumer review research, 2026will only use a business rated 4.5 stars or higher — nearly double last year.
Local consumer review research, 2026Figures from published industry research, not our own measurements. Each one is attributed above.
The request goes out on the back of the appointment, while it is fresh, rather than whenever the admin pile gets cleared.
Sent, opened, clicked, left. You find out whether the ask is working, not just whether stars appeared.
In your voice, ready to approve. The good ones and the difficult ones — the difficult ones matter more and are the ones that get left.
It knows who has already been asked and who has already left one. Chasing a client who reviewed you last month costs you goodwill.
That is where the reading happens, so that is where the asking points.
Usually the completed appointment. Sometimes a payment, sometimes a course of treatment finishing. Your call.
One message, worded like you, with a link that takes two taps rather than a search.
Drafted for every review. You read it, change it if you want, publish.
Platform rules and regulation put real edges on this. Better you read them here than find them after signing.
Most practices start with the phone, because that is where the money is being lost, and add the rest once they trust it.
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